Return Policy

Use the checkout email, client commission number, item name and reason. If the parcel arrived damaged, faulty or incorrect, preserve the packaging and show the tailored article, shipping label and affected area clearly.

1. Wait for approval and the correct destination.
2. Use tracked shipping when arranging a non-fault garment review.
3. Keep proof until the inspection and account reversal decision are complete.

A standard garment review must be unworn, unused, unwashed and unaltered, with tags, packaging and supplied parts. For this range, inspection covers altered hems, pin marks, pressed-in wear, stains, fragrance and matching components.

When the reason is preference, fit or another non-fault choice, the FOURNAL client arranges and pays tracked garment review shipping. The parcel remains the FOURNAL client's responsibility until the authorised garment review point receives it.

When photographs and review confirm a faulty, damaged-on-arrival or incorrect item, FOURNAL provides or pays for the reasonable garment review route it authorises. Sending it elsewhere before instructions may prevent that route from being used.

FOURNAL counts 30 calendar days from recorded dispatch for an eligible garment review request. The item must still be capable of the category-specific inspection described here, so the deadline does not override condition requirements.

Write to [email protected] before sending anything; the garment review destination is supplied with the item-specific instructions.

The catalogue-specific exclusions include pinned, hemmed, pressed, steamed or event-worn tailoring. Custom goods, Final Sale items and hygiene-sensitive tailored articles with opened protection are also ineligible unless a confirmed fault changes the assessment.

Another option is reserved only when client desk confirms it. Where price or availability has changed, the original purchase may be refunded and a separate client commission may be needed.

Once FOURNAL approves and submits a account reversal to the original account settlement method, banks and account settlement providers may need 7–24 business days to post it. Client desk cannot redirect that account reversal to a different card, account or person.

Receipt is not automatic approval. FOURNAL checks altered hems, pin marks, pressed-in wear, stains, fragrance and matching components against the request and the tailored article record, then explains whether a account reversal, replacement or another step is available.